The following Return Policy only applies to online purchases made through kariella.com. All store purchases may only be returned to Kariella in Ventura, CA within 15 days of purchase for exchange or store credit only. No refunds on in store purchases.
Final Sales:All sales of Gift Cards, Swimwear, Candles, Cosmetics, Jewelry, Accessories, Intimates and items marked as Sale are Final. FINAL SALE items cannot be returned for exchange, credit or refunds.
For all other items, to be eligible for an exchange, credit or refund as described below, the merchandise must be returned unworn with tags in original condition and must be accompanied by the original return form or receipt. Please note that refunds are only available for online purchases returned by mail within 20 days from the shipped date. Refunds will be made for the purchase amount less shipping charges. At this time prepaid return labels are not available. Return shipping is non-refundable.
Please allow up to 7 days for your refund to be processed. Also please note that your bank may take an additional 3-5 business days to credit your account. Please send all returns or exchanges to:
451 E Main St, Suite 9
Ventura, CA 93001
All returns and exchanges must be sent by trackable mail (USPS priority, UPS, Fed EX). Kariella is not responsible for lost, stolen or damaged items.