Hassle Free Returns

Kariella wants you to be happy with anything you buy from us. If, for whatever reason you are not completely satisfied with your online purchase, you may return unworn merchandise in original condition with all tags attached for a refund within 21 days of purchase. Refunds will be made for the purchase amount less the shipping charges. Shipping charges are non refundable. Items Marked on Sale, Swimwear, Masks, Filters, Hats, Shoes, Intimates, Beauty and Home are not returnable and are Final Sale.

Return Instructions
  • Email us your order number at ojai@kariella.com and we will email you a return shipping label.
    • A fee of $7.95 will be deducted per return. Drop off your return at any USPS facility or with your postal carrier www.usps.com
      • Returns are processed within 5 business days once we receive your parcel. We will notify you via e-mail once we have received and processed your return.
      • Kariella is not responsible for lost, stolen or damaged items.
      • Please note that refunds may take up to 2 weeks to process by your bank.

      Exchanges

      Please refer to your store receipt for our in-store exchange only policy.