Ordering & Payment
What payment methods do you accept?
We accept: Visa, MasterCard, American Express, Discover and Kariella Gift Cards.
Will I be charged tax?
We are required to collect local sales tax in states where Kariella has a physical presence, we are currently only located in Ventura, California where sales tax applies.
How will I know that my order was accepted?
After you complete your order an e-mail confirmation will be sent. You can also check the status of your order by submitting your email address through our Order Status link.
How can I change or cancel my order?
Please call us at (805) 641-0079 immediately after placing your order to make any changes. There may be some instances where we are unable to modify your order, we apologize for any inconvenience and will do our best to assist you.
When will I be charged?
Your credit card will be authorized immediately upon placing your order. Should we find that the items you ordered are no longer in stock your charge transaction will be voided or refunded in the original form of payment. Please advise this may take 3-5 business days to credit back to your account. You will only be charged for the items that are shipped to you, along with appropriate shipping and tax, where applicable.
All coupons and coupon codes must be used at time of purchase. Coupons must be present at time of purchase for in store purchases. We do not do retroactive discounting at this time. Coupons are limited to one per purchase per customer, unless otherwise stated. Coupons may not be combined or used in combination with discounts.
Can my order be shipped internationally?
At this time we are not set up to ship internationally.
How will I know if my order shipped?
You will receive an e-mail informing you that the order has shipped. Information about any backordered or cancelled items will be included in a separate email.
How are your items sized?
Most of our clothing lines run XS-L. Our sizing tends to be more on a junior sizing scale with a XS = Size 0, S = Size 2-4, M = Size 6, L = Size 8-10. We do our best to notate any irregular sizing on each individual style on the product details page. If you have questions on sizing for a particular item please feel free to call us or email us at email@example.com or (805) 641-0079.
Can I shop at your physical store?
Yes! You can shop at our physical store, we are located in downtown Bend, Oregon. Our address is 451 E Main St, Suite 9, Ventura, CA 93001 in the El Jardin Courtyard.